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liGo Electronics Delivery and Return Policy

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Delivery and Return Policy

Customer Service:

Phone: 0845 38 900 80

Customer Service Email: [email protected]

Store Conditions

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liGo Electronics Delivery and Return Policy

0.0 out of 5 star rating.

Be the first to Write a Review


Detailed Shipping Tables

Standard

Destination = Scottish Highlands, Channel Islands and Northern Ireland

Order Total
Rate

£0.00 and up

£10.00

Destination = Irish Republic

Order Total
Rate

£0.00 and up

£18.00

Destination = UK Mainland

Order Total
Rate

£0.00 - £0.00

£0.00

£0.01 and up

£0.00

Return Policy Details

RETURNING A FAULTY ITEM
Please follow these steps to ensure your return is dealt with swiftly:
Pre Return
It is suggested that you call the manufacturer to confirm that your product is faulty. In most instances they will provide you with a fault code which will speed up the returns process. They can also run through diagnostics over the phone. Here are some useful telephone no's:

  • Panasonic 0870 010 0076
  • Siemens 0845 367 0812
  • Philips 0870 900 9070
  • BT 0870 240 3962
  • Plantronics 0800 410 014
  • GN Netcom 01784 220 140
  • Canon 08705 143 723
  • Polycom 01753 723000
    • Step 1
    • Kindly email us at [email protected] with a brief description of the fault. This email should contain the full name of the person who placed the original order along with the address. We will then email you confirming receipt of your email.

    • Step 2
    • Once a member of liGo has processed your return, you will receive details on how to return the item for replacement/refund. Please follow all the steps to ensure your return is dealt with effectively. Also your proof of purchase must be sent back with your returned item.
    • When sending your product back to us, it is advised that you place the item (which should be in its manufacturers box) in a protective box and send it using an insured method of delivery so as that we need to sign for your parcel from our end.

    • Step 3
    • Once your item is received back and the necessary checks have been done, we will email you to update you regarding the refund/replacement to be issued.

    • Advanced Replacement
    • In some cases you can purchase your replacement as an advance replacement and your faulty item can be processed as a refund thus balancing out. However, this can only be offered in special circumstances by the person dealing with your return. If you would you like to have an advanced replacement, please state this in your email.

    • Important Notes
    • The entire returns procedure normally only takes around 1-2 weeks but we do endevour to do issue your replacement/refund as soon as is possible. We would advise that you don't email us more than once within the given period to allow us to spend more time dealing with your return.
    • Please note that for some items such as audio conferencing and printers, there is only a repair/replacement guarantee due the manufacturer's guidelines.
    • Items not found to be faulty will be sent back within 14 days and there will be a 25% charge for testing and delivery costs back.
    • If your item is not working due to compatibility issues, the manufacturer may not take the item back so please check items before purchasing
    • Thank you for taking time to read this and if you have any questions, do email us at: [email protected].

    RETURNING A NON FAULTY ITEM
    To return a non faulty item:
    Step 1
    • Please ensure that the item is unused, in its original condition and within 7 calendar days of purchase.
    • Please note that no refund/replacement can be issued if the item has been used in any way. The item should be returned in the same condition which it was delivered including all accessories and wrappings/seals intact.

    • Step 2
    • If the item is as stated above (in pristine condition), then kindly email us at [email protected] with a brief description of why you would like to return the item and confirm that the item is in the condition described above.
    • This email should contain the full name of the person who placed the original order along with the address. You will then receive an email confirming receipt of your email and instructions on where to send the unwanted item.

    • Important Information
    • In all instances you will be responsible for all the delivery charges
    • If the error is on our part - e.g. wrong item dispatched, we will be responsible for delivery charges
    • Items must be returned back in pristine condition

Description

liGo, nominated for best newcomer in 2005, is now established as one of the biggest online retailers of electronics goods. We boast a vast array of products from major brands such as Panasonic, Siemens Gigaset, BT, Plantronics, Polycom, Revo and many more. We stock over 3,000 of the latest products in our new warehouse. Home Telephones, Cordless Phones, VoIP Phones, DAB Radios, wireless and office Plantronics headsets, office phones are just some of the products we offer at discounted pricing online. We pride ourselves on a fast delivery service. Most parcels are dispatched with UPS on express next day delivery, with over 80% of customer receiving their goods in 24 hours.

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