When you use the Site as a shopper ("User") the terms of the above paragraphs shall apply. As a User, you will be allowed to shop with OneCart® Merchants, and with other Partner Merchants, through links that take you directly to the Partner Merchant's website. In addition, You should be advised that other terms apply to your shopping experience.

1. Return Policies
   SHOP.COM general return policy
   Each merchant selling product or services on SHOP.COM will have its own unique return policy. Before you place an order on SHOP.COM, please read the Seller's return policy.
   
   Market America Return Policy (for product sold on shop.com)
   All packages must be opened and inspected upon receipt. Any damage to the product(s) must be reported to Market America as soon as possible. Most items purchased from Market America through SHOP.COM may be returned for a full refund, less shipping charges, within 30 calendar days of the date they were shipped to you. Food, custom-ordered items and gift cards cannot be returned for a refund for any reason.
   
   If you want to return an item to Market America, please contact our refunds department for a Return Authorisation Number (RA#) prior to returning your item. You can contact us by e-mail at [email protected] or call us at (336) 389-6985. Any items you try to return to us without a valid RA# will be shipped back to you at your cost and expense.
   
   In order to receive a refund on an item:
   • The item must be unopened, and in new and resalable condition;
   • The item must have all original packaging, parts and accessories;
   • If an item was in a plastic bag or shrink wrap when sent to you, in must be unopened and still in the plastic bag or shrink wrap;
   • The item must not be a food, custom product or gift card
   If you used a gift card to pay for all or part of an order, we will apply any refund to the gift card first — up to the gift card amount used to purchase the order. Any remaining balance will be refunded to the credit or debit card you used for the original purchase.
   
   We are not responsible for items lost or damaged during return shipping. If you are concerned about items being lost or damaged during shipping, please insure your package for the value of the items being returned.
   
   You are responsible for the cost of return shipping and insurance.
   
   While we make every effort to ensure the accuracy of each order, occasionally there may be a discrepancy in your order. Please take a minute to inspect your order thoroughly when you receive it. If an error is found, please contact us at [email protected] or 0845-257-8041.
2. Credit Card Processing
   SHOP MA facilitates the processing of your OneCart Merchant purchases. We process payment transactions for your OneCart® orders, and pass some information about you, such as your order details and shipping information, to the OneCart Merchants responsible for fulfilling your order. You authorise SHOP MA to process payment transactions on your behalf and to pass your order details and shipping or other information to the OneCart Merchants responsible for fulfilling your orders. You also authorise Shop MA to make adjustments or reversals to your payment method (credit card, debit card or other means of payment) in connection with returns, cancellations, reversals, refunds or other adjustments.
3. Partner Merchants.
   Numerous merchants you will find on the Site will result in your linking off to the Partner Merchant site to shop and complete your transactions. Once you link off to the Partner Merchant site, you will be no longer under the terms of this Agreement. Therefore, you should carefully review their terms of use, privacy policy and any other policy they may have applicable once you are in their site.
4. Limitations on Liability.
   You agree that SHOP MA is not responsible or liable for (i) the availability or accuracy of the resources of third party Partner Merchant sites or resources; or (ii) the content, advertising or products or services on or available from such sites or resources or in the OneCart®. You use the links at your own risk. Our Terms of Use and Privacy Policy only apply when you are on the Site. Once you link to another website, you should read and understand that website's terms of use and privacy statement before shopping or disclosing any personal information.
5. Product Information.
   Product information and prices are provided by merchants and/or third-party sources. At SHOP MA we do everything we can to ensure the accuracy of the product information or prices displayed, but occasionally, errors occur. Please notify us of any information or pricing inaccuracies so that we may immediately notify the merchants to correct the problem. We apologise for any inconvenience this may cause.

We may communicate with you regarding the services we provide by electronic communications, including sending electronic mail to the email address you provided during registration; posting notices or communications on the Site and communicating with you via authorised third parties (such as Facebook). You agree that we may communicate with you by means of electronic communications regarding these Terms of Use, notice or disclosures regarding the Site, payment authorisations, and any other matter relating to your use of the Site.

1. By opting in, you agree to receive promotional SMS text messages on your mobile device. Your consent is not required as a condition of purchasing any goods or services from SHOP MA, Inc. (“SHOP.COM”).
2. You can cancel the SMS service at any time. Just text "STOP" to the short code or phone number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing any issues you can reply with the keyword HELP for more assistance, or you can get help directly by emailing [email protected] or by telephone at 0845 257 8041.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary. SHOP.COM reserves the right to alter the frequency of messages sent at any time.
6. SHOP.COM reserves the right to change the short code or phone number from which messages are sent. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
7. If you have any questions regarding privacy, please read our Privacy Policy.

You agree that SHOP MA may at any time without notice or cause refuse service, terminate any rights granted herein, terminate accounts and/or cancel orders or portions thereof in its sole discretion, including, without limitation, if SHOP MA determines that any User conduct violates applicable law or is harmful to the interests of SHOP MA or the Site. If applicable law requires us to provide notice of termination or cancellation, we may give prior or subsequent notice by posting it on the Site or by sending a communication to any address (email or otherwise) that we have for You in our records. You will still be liable for any breaches of this Agreement and/or obligations incurred before the Agreement ends. If you continue to use the site after termination of the Agreement your continued use will constitute your agreement to the terms and conditions then posted on the Site. The provisions entitled "Ownership of Content and Submissions," "Limitation of Liability," "Ownership; Proprietary Rights," "Indemnity," "Disclaimer of Warranties" and the Privacy Policy will survive termination of this Agreement.

As a condition of your access to and use of the Site, you agree to hold the Site and SHOP.COM, and its subsidiaries, affiliates, partners, and parent companies, and all other corporations into which it merges or to whom it is otherwise acquired or sold, in whole or in part, its officers, directors, employees, agents, attorneys, partners, Shop Consultants and suppliers, and each of their respective successors and assigns, harmless from, and indemnify them for, all damages, costs, expenses and other liabilities, including but not limited to attorneys' fees and expenses, relating to any claim arising out of or related to: (i) your access to and use of the Site and the content therein; (ii) your violation of this Agreement (including terms incorporated into them, e.g., the Privacy Policy and any Supplemental Terms), and any applicable law or the rights of another person or party; (iii) any dispute You have or claim to have with one or more Users of the Site; (iv) SHOP.COM's resolution (if any) of any dispute You have or claim to have with one or more Users of the Site; (v) your improper authorisation for SHOP.COM to collect, use or disclose any data or Content provided by You; and (vi) any disclosures made with your permission (including, without limitation, your consent that SHOP.COM disclose your personal information and other information collected as set forth in our Privacy Policy). Furthermore, You fully understand and agree that: (a) SHOP.COM will have the right but not the obligation to resolve disputes between Users relating to the Site and SHOP.COM's resolution of a particular dispute does not a create an obligation to resolve any other dispute; and (b) SHOP.COM's resolution of a dispute will be final with respect to the Site.

USE OF THE SITE IS AT YOUR OWN RISK. THE SHOP.COM SITE, FEATURES, PRODUCTS, CONTENT AND MATERIALS MADE AVAILABLE ON, IN CONJUNCTION WITH OR THROUGH THE SITE ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHOP.COM DISCLAIMS ALL WARRANTIES, STATUTORY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY AND SYSTEMS INTEGRATION.

THE SHOP.COM SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. TO THE EXTENT ALLOWED BY LAW, SHOP.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM YOUR USE OF THE SHOP.COM SITE , INABILILTY TO USE THE SITE, ANY APPLICATIONS, FEATURES, CONTENT OR THIRD-PARY MATERIALS MADE AVAILABLE ON, IN CONJUNTION WITH OR THROUGHT THE SITE, EVEN IF SHOP.COM OR A SHOP.COM AUTHORISED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBLITY OF SUCH DAMAGES, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF PRIVACY, LOSS OF GOODWILL OR ANY OTHER LOSSES. TO THE EXTENT ALLOWED BY LAW, THE TOTAL LIABILITY OF SHOP.COM TO YOU FOR ANY DAMAGES (REGARDLESS OF REASON THEREFORE) WILL NOT EXCEED THE TOTAL AMOUNT OF MONEY ACTUALLY PAID BY YOU DURING THE EIGHT (8) WEEKS IMMEDIATELY BEFORE THE ACT GIVING RISE TO THE ALLEGED RESPONSIBILITY OF SHOP.COM OR $100, WHICHEVER IS GREATER.

Any dispute that may arise between You and SHOP MA including, without limitation, claims for enforcement, breach or violation of duties or rights under these Terms shall be governed by and adjudicated under the laws of the State of North Carolina, without regard to conflict of laws principles. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Guilford County, North Carolina, U.S.A. in all disputes arising out of or relating to the use of the Site.

1. When you register on this website, you become a Preferred Customer and will be enrolled in the SHOP TRACKER programme. The SHOP TRACKER programme allows you to accrue points (“Points”) for your qualifying purchases and qualifying purchases made by friends that you have referred to this website and who have also become Preferred Customers.
2. No Points are awarded on purchases where (a) your browser is not configured to accept cookies; (b) you are not logged in as a Preferred Customer; (c) the order is later cancelled or the goods or services are later returned;
3. Points accrued by you will be distributed in an alternate fashion to two Points banks. Once both banks have reached 300/300, you are entitled to a £40 reward. Then, the redemption payout threshold cycle starts over.
4. Points are calculated on the total amount of the qualifying purchase, excluding any and all fees, taxes, shipping costs, and after application of any coupons or codes. Points have no monetary value until the established redemption threshold have been reached and you make a proper redemption request. Points have no direct relationship with the total of the order or price of the product. You may be taxed on your Points redemption; you are solely responsible for any and all tax liability arising out of your accrual or redemption of Points rewards.
5. Points rewards will be deposited directly into your bank account. Once you have selected to redeem your Points, you will be requested to provide your bank account information. Failure to provide accurate bank account information releases us from the payment of Points rewards.
6. We may close your account if it has been inactive for 12 months (i.e., no qualifying purchases during the prior 12-month period).
7. We reserve the right to terminate the SHOP TRACKER programme at any time with notice. Notification of termination will be sent to the email address you provide to us during the registration process.
8. MA reserves the right to terminate the Shop Tracker Programme.at any time with notice. Notification of termination will be sent to the email address you provide to MA during the Preferred Customer registration process.

As a responsible retailer and to provide our customers with added peace of mind in relation to our commitment to customer service, we are a member of The Retail Ombudsman. The Retail Ombudsman is authorised by the Government to provide alternative dispute resolution services. The service is free for consumers to use and as a member we follow a strict Code of Conduct, which means that we are bound by their decisions. For more information visit www.theretailombudsman.org.uk, call 0203 137 8268 or ask for a copy of an information leaflet from our customer services team.

If you have any questions or suggestions, please contact us at:

346 Canterbury Court 1-3 Brixton Road London
SW9 6DE United Kingdom
Phone: 0845-257-8041
email: [email protected]

Updated: September 03, 2020