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Dr Gaye Delivery and Return Policy

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Up to 10.32% Points

Store conditions See Store Details ▼ See Less Details ▲

Delivery and Return Policy

Standard Delivery

Address

Order By

Arrive

  • Northern Ireland
  • Any time
  • 2-3 business days
  • Channel Islands
  • Any time
  • 2-3 business days
  • Europe
  • Any time
  • 3-5 business days
  • International (outside the UK)
  • Any time
  • 7-10 business days
  • Scottish Highlands
  • Any time
  • 2-3 business days
  • The Hebrides
  • Any time
  • 2-3 business days
  • The Orkneys
  • Any time
  • 2-3 business days
  • The Shetlands
  • Any time
  • 2-3 business days
  • The Scilly Isles
  • Any time
  • 2-3 business days
  • The Isle of Man
  • Any time
  • 2-3 business days
  • UK MainLand
  • Any time
  • 2-3 business days
  • US and Canada
  • Any time
  • 7-10 business days

Description

Dr Gaye’s range of products are designed for real people who have busy lives. Each product takes less than 2 minutes to make and fits into everyone’s lifestyle because all we are doing is providing the perfect combination of raw, unadulterated ingredients so that you can make it the way you like it!  


Customer Service:

Customer Service Email: customerservices@drgaye.com

Store Conditions

* Deals apply to online purchases only and may not apply to all purchases. Coupons and/or promotional codes found outside of SHOP.COM, either from the retailer or from a third party, may not be eligible for Points on SHOP.COM.

Dr Gaye Delivery and Return Policy

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Detailed Shipping Tables

Standard

Destination = Northern Ireland, Scottish Highlands, The Scilly Isles, The Isle of Man, The Shetlands, The Orkneys, The Hebrides, Channel Islands and UK Mainland

Shipping Time = Orders should arrive in 2-3 business days.

Order Total
Rate

£0.00 and up

£0.00

Destination = US and Canada

Shipped by Royal Mail international

Shipping Time = Orders should arrive in 7-10 business days.

Order Total
Rate

£0.00 - £19.99

£10.35

£20.00 and up

£0.00

Destination = International (outside the UK)

Shipped by Royal Mail international

Shipping Time = Orders should arrive in 7-10 business days.

Order Total
Rate

£0.00 - £19.99

£12.45

£20.00 and up

£0.00

Destination = Europe

Shipped by Royal Mail international

Shipping Time = Orders should arrive in 3-5 business days.

Order Total
Rate

£0.00 - £19.99

£6.30

£20.00 and up

£0.00

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@drgaye.co.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at orders@drgaye.co.uk and send your item to: 40 Bloomsbury Way London  GB WC1A 2SE.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 40 Bloomsbury Way London  GB WC1A 2SE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Store Products