Merchant contact information
||If you order by
||It should arrive in
||7-21 business days
International (outside the UK)
||10-30 business days
||1-4 business days
At Trainerstation we want you to be satisfied every time you shop with us so we make our returns policy simple.
Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods you have purchased, just return them to us in their original condition and in the original packaging within 14 days and we will issue a full refund for the price of the item(s). This does not include the cost of the original postage and packaging. We will not refund items that have been worn or that have had the tags removed.
This does not affect and is in addition to your statutory rights as a consumer.
Please include the original invoice together with any returned good, having completed the “Reason for Return” section at the foot of the invoice.
Please ensure that you wrap the package securely.
For your own protection, we recommend that you send your package by a recorded delivery service and satisfy yourself as to the insurance arrangement as we cannot be held responsible for packages lost or damaged in the post. Please note that UK Royal Mail recorded delivery/registered post only covers losses up to £28, unless you take out additional insurance.
Except where the goods you return are faulty or damaged, you are responsible for the cost of returning the goods to us.
All queries should be emailed to us via our contact page and are generally dealt with within 48 hours. If we need to investigate your query further we will advise you.
PO Box 403
Macclesfield, Cheshire, UK
Important Delivery information
We an only deliver to the address where the card is registered to not an alternative address.