PIXMA Mini 260 Portable Printer Printers from Canon

Cancelling your order

You have the right to cancel your order anytime prior to despatch and up to 14 days after you receive the goods (Fujitsu Siemens computers must be within 7 days and Flat Screen TVs must be within 7 days).

Please read the following 3 sections in full to understand how to cancel your order otherwise your refund or product exchange may be delayed.

There are 3 ways to cancel your order:

1. By post to:
Customer Support Department
tecno.co.uk
98 Scudamore Road
Leicester
LE3 1TZ
England

2. By using the Cancel order section of the tecno.co.uk website, please use the following web address. http://www.tecno.co.uk/Home/ContactForm.aspx?dest=41

3. By contacting Customer Support by phone on 0845 408 6068 or by email tecnosupport@tecno.co.uk

If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to tecno.co.uk at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the website (see section 2).

• The goods must be returned with all accessories, packaging, instructions, etc and must be in unused condition.
• A proof of purchase must be supplied.
• You must return any free gifts which came with the product.
• We will not refund any items that have been specially made to your individual specification or personalised.
• Where we have made a charge for postage, this will be deducted from your refund if the goods have been despatched to you (except within the first 7 days of receiving the order).

Faulty or incorrectly described goods

In the case of faulty or incorrectly described goods we shall, after you have notified us (as described above), either collect the goods from you by courier collection at our cost, or you may return the goods yourself at your own cost and risk, in this case, we strongly recommend you use secure packaging and an insured delivery method such as Royal Mail Special Delivery.

All goods returned as faulty will be checked and if found to have no fault will be returned to you. No refund will be processed until the returned goods have been received back in to our warehouse.

Obtaining a Returns Authorisation Number

You must prior to returning any goods received obtain a Returns Authorisation number (RMA) by calling Customer Support on 0845 408 6068. Failure to do so will result in your refund taking up to 28 days to process or the product being returned to you.
Once you have your RMA number, you can return the item to us in one of the following ways:

1. Return the goods, your proof of purchase with your RMA (please write this clearly on the outside of the packaging) number to the following address. Please also include a copy of your invoice with your return and again, please write your RMA number on this copy invoice to the following address:

tecno.co.uk
Unipart Technology Logistics
Cavalry Hill Park
Weedon
Northamptonshire
NN7 4PP

You must take full care to ensure the goods are not damaged in the meantime or in transit otherwise this may preclude you from obtaining a refund.

Once you have notified us that you are cancelling your order and we have received the goods back undamaged, you will be refunded or credited within a maximum of 28 days for any sum that has been paid by you or debited from your payment card for the goods.

You do not have the right to cancel your order if it contains computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.

This does not affect your statutory rights.