Merchant contact information
- Cancellation & Returns
You can cancel your contract at any time up to 7 working days after the date of delivery. To do so, please email us or write to us giving a brief outline of the reasons for which you are rejecting the goods. To cancel the goods you must return them to us at your own expense ensuring they are packaged adequately to prevent damage in transit. If you prefer us to arrange collection we will make arrangements with our carriers and deduct the cost of carriage (which is equivalent to the dispatch carriage cost) from your refund.
If you fail to return the goods we will collect them and deduct the cost of collection from your refund. Also, if you fail to take reasonable care of the goods before they are returned to us and damage or deterioration occurs we will charge you for their reduction in value.
This cancellation policy does not affect your statutory rights.
Terms and Conditions
subject to our Terms and Conditions below.
- Keeping Account Information & Passwords confidential and safe
In using this website you accept that you are responsible for maintaining the confidentiality of your account and password and responsible for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or could be used in an unauthorised manner.
- Warranting that data You enter is true
When you register your details at this Website you warrant that the Personal Information that you provide when you register as a customer, during a transaction or subsequently update is true, accurate, current and complete in all respects. It is your responsibility to update this information (using the Your Details section of the site) as soon as you become aware of any changes. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
- Your conduct whilst using Site
You must not use the website in such a way that is likely to cause any kind of disruption or damage to the website or its level of service.
Your use of our site must be for lawful purposes and not in connection with any fraudulent or criminal activity.
You alone are responsible for the communications sent from your computer and you should not communicate any material that is inaccurate, illegal, or offensive.
- Portrayal of Products & Prices
Every attempt is made to portray items as accurately as possible, although slight variations may occur. Some items may require self-assembly and all measurements and age guidelines are approximations.
The reproduction of colour is as accurate as photographic and publishing procedures will allow. Please be aware that there may be differences in colour depending on individual screen calibration.
All prices are accurate at the time of publishing and include VAT where applicable. All prices are subject to adjustment including any changes to the rate of VAT. You will be notified of any price changes at the time of placing an order.
Terms and Conditions Part 2
- Stock Availability
All items are subject to availability. Whilst every effort is made to keep our stock levels up to date, there may be occasions where items you have ordered are not available. Should this occur you will be contacted by email in order to seek your instructions. Where one or more item is out of stock will only be shipped once all of the items are back in stock.
- Availability of Website
We will endeavour to ensure that the website is available at all times and that its content downloads to you without error, however due to the limitations of the Internet this cannot always be guaranteed. Maintenance to our systems may also necessitate the suspension of services at certain times, however we will try our utmost to minimise such occurrences.
- License for accessing the website
You are granted a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with our written permission. Resale, commercial use; downloading, copying and automated data gathering from this website or its contents is expressly forbidden
- 8 - Trademarks
Godfrey DIY, Just Ask Godfrey and logos portrayed in the site are trademarks of Godfrey DIY Supermarkets Ltd.
- Changes to Products & Prices
All prices are subject to adjustment including any changes to the rate of VAT. You will be notified of any price changes at the time of ordering. We reserve the right to modify or withdraw products and their specification at any time.
- Your Contract with Us
When you place an order online with this site you are making an offer to buy goods. We will then send you an email acknowledging that we have received your order.
Once we have checked stock availability and prices we will send you our dispatch email to confirm we have accepted the order and that a contract has been made with us. It is only on the dispatch of the goods and our acceptance of your order that we will take payment from you.
When a delivery is delayed due to stock availability or unforeseen factors (including pricing errors), we will advise you of delay within 24 hours of receiving your order. We will provide an estimate of the likely dispatch date and allow you to cancel your order if this is unacceptable. We will not take your payment at this stage nor will there be a contract with us. If goods are no longer available we will advise you of this by email, and there will be no contract between us.
Terms and Conditions Part 3
- Faulty Goods
If the goods are in any way defective you should contact us immediately. We will deal with this in accordance with your legal rights.
- Changes to Terms & Conditions
We reserve the right to make changes to these Terms & Conditions and other documents, policies or website content at any time. You will be subject to the Policies and Conditions of Use & Sale in force at the time that you use the website or order goods from us.
When communicating or transacting with us you do so electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive electronic communications from us and that all agreements, notices, disclosures and other communications served by us electronically have the same legal bearing as they would if served in writing. This does not affect your statutory rights.
- Force Majeure
We cannot be held responsible where we are unable to comply with our obligations due to events beyond our control. This does not affect your statutory rights.
All contractual and legal dealings are in accordance with the Law of England & Wales.
- Limitation of Liability
Godfrey DIY is not responsible or liable to any person or entity whatsoever for any direct or indirect loss, damage (whether actual, consequential, punitive, special, or otherwise), injury, claim, liability or other cause of any kind or character whatsoever based upon or resulting from any information or opinions provided on the site or from the use of, or the inability to use, the materials on the site.