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Returning or Cancelling Goods
To make the returning of goods easier for our customers, you may take any unwanted goods back to any Robert Dyas store. Please see our store locator to find your nearest store. If you choose not to take your goods back to a store, we will arrange for the goods to be collected, but customers are required to be in to hand goods to our carrier.
Returns are free of charge and should be made within 7 days of goods being received. Returned goods should be unused and in their original packaging, unless they are faulty.
You have a statutory right to cancel your order by telephoning or emailing a cancellation request up to and including the 7 th day (excluding weekends and public holidays) after the date which you receive your item and receive a full refund for any item purchased. Any items returned must be unused and in their original packaging. You can return your goods to any Robert Dyas store or we will arrange for the goods to be collected by our carrier.

Contact us on: 0845 4503004 or email us at: customerservices@robertdyas.co.uk