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Above & Beyond operates a 'no questions asked' returns policy in accordance with the UK Distance Selling Regulations state a customer has the right to cancel the contract at any time up to 7 working days after the day of delivery. Please note any postage costs incurred when returning your item(s) during this period will be at your own cost, unless the item(s) is damaged, or was sent in error. Please follow the return directions below.
This policy does not extend to any perishable item(s), sealed audio, video recordings or computer software (which have been unsealed), which are subject to our standard returns policy (see below).
If you believe that your item has been lost in transit or has not been delivered for any reason, you must contact us within 60 days of the 'Order Date' of your item, which is displayed in 'Orders History', so that we can investigate. We regret that we are unable to accept claims for lost item(s) that are reported more than 60 days after the 'Order Date'.
Standard Returns Policy
After the 'no questions asked' 7 day period we will be more than happy to accept item(s) for return in any of the following cases :
The product was found to be damaged or faulty. We will either replace the item or give you a full refund (including postage costs). Please state which option you'd prefer. If you require a replacement, we will wait to receive the faulty copy from you before dispatching a new one.
The item was incorrectly supplied. If we have made a mistake in fulfilling your order, a full refund (including postage costs) will of course be given.
Item(s) supplied to customers within the United Kingdom, EU & Rest of the World should be returned “with” original packaging, with the original Order/Invoice number shown clearly or original documentation included, to:
Above & Beyond
South Nelson Industrial Estate
Provided the conditions above are met Above & Beyond will refund the cost of all such returns provided the item(s) are returned to us by the most economical method. The item(s) remain your property until we have received them.
Returns are accepted at the discretion of Above & Beyond. Refunds will be given in the same tender type as the original payment.
Please allow 14 days (in addition to the delivery time) for the return to be processed.