Merchant contact information
||If you order by
||It should arrive in
||2-3 business days
3 Day Delivery
|5:00 PM GMT
||4-5 business days
Orders for Special Order, Firm Sale, and Print On Demand items cannot be cancelled once placed.
Items can be returned for credit or refund within 14 days of receipt, provided they are in prime, re-saleable condition. However, we do not accept returns of items that are listed as Special Order, Firm Sale, or Print On Demand unless they are faulty, damaged or incorrectly shipped.
We will provide a full refund, including return postage cost, for items returned to us due to fault, damage, or incorrect shipping. For unwanted items, subject to the above terms, we will refund the original cost of the item(s), and if returned within 7 days of receipt the original delivery cost will be refunded too.
We cannot accept any returned items where the seal on the CD or disk container (if included with the item) has been broken unless the item is faulty.
Returned items remain the property and responsibility of the customer until they arrive at our warehouse, we are unable to take responsibility for any damage incurred due to inadequate packaging before the goods arrive at our offices. Please ensure that you obtain a proof of posting from the Post Office for the parcel.
Terms and Conditions - Legal Info
BookFellas.co.uk make every effort to make sure that information contained in this web site is free from error. It is also important to us that customers should not find the information ambiguous confusing or misleading.
However, BookFellas is a retailer and not a publisher of the books or training material on sale on this web site. For this reason we make sure that we represent faithfully what the publishers have told us about the books and other products. In addition if we, or our customers, discover that a product has been represented wrongly or confusingly, we will rectify the information as soon as we can.
In short it is our responsibility as a retailer to describe the products to you and provide good quality products. If you use the books and other products in your work, that work remains your responsibility.
The security of information and payments transmitted via the Internet cannot be completely guaranteed. However we do make use of strong encryption policies for the transmission of your orders and for holding any details on our servers. As such we are happy to take responsibility for the confidentiality of information, including credit card details, once we have received it from you. For more details please see our security information.
The prices quoted on the web site for products may change at any time. For items which you have already placed in the BookFellas shopping basket as a logged-in registered user, the prices are maintained for 30 days.
All brand names, product names and titles used in this site are trade marks or trade names of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders' rights.
Contracts formed between BookFellas and users as a result of using this site shall be governed in all respects by English law and all such users hereby submit to the non- exclusive jurisdiction of the English courts.
None of this affects your statutory rights as a consumer.