Merchant contact information
RETURNS & REFUNDS -
Cancelling an order -
Just call our Customer Services Department on 01429 852859 and as long as the order has not been despatched we will be happy to help and you will incur no charges. If your order has already been despatched then we will require you to cover any costs that arise such as outgoing and return carriage costs, however we will do everything we can to keep these costs to a minimum and will only ever charge you what we ourselves will be charged by the couriers -
How do I return an item ? -
Please note that we can supply spare parts for all of our products and also give technical advice should you be experiencing any difficulties in assembling the product. Please ensure that you have your assembly instructions to hand to identify the correct part number -
Technical help number: 01429 852859 or email firstname.lastname@example.org -
In the unlikely event that you are unhappy with your product please follow the procedure below:
- Non Faulty Items -
In the unlikely event that any item does not meet your expectations you can return it to the postage address below. This must be returned unused within 7 days of receipt of your order and within its original packaging. We advise that you obtain proof of postage from the courier used. Please note: Watsons -on-the- Web can only cover the cost of returns of faulty or damaged items. Please do not write on the outer carton - goods must be return in a resaleable "as new" condition, use the bottom of the returns form which is on the back of your delivery note and affix using tape.
We can collect the goods from you from Mon-Fri for a £15 charge if you cannot arrange to return the goods yourself.
- Faulty Items -
If you require replacement of a damaged item please contact our customer services on 01429 852859. If you require some spare parts because of a fault or that they were damaged in transit or perhaps missing from the parcel or want to return the product please contact 01429 852859 quoting you're your personal customer number which can be found in the top left hand corner of your invoice. Please ensure that you have your assembly instructions to hand to identify the correct part number. Requests for spare parts can also be e-mailed to email@example.com
Please note - regrettably self assembly furniture cannot be returned once assembled or part assembled, unless the item is faulty. Please check that all of the parts are of good quality and are all accounted for before beginning assembly.
Re-pack the goods in the original packaging ensuring that you attach a completed returns label (located at the base of your Despatch Note / Invoice) The following information should be completed to avoid any delays - Date Returns, Reason for Return (i.e. Wrong colour, Wrong item, Faulty etc) and whether you require a refund or a replacement.
Product should then be returned at your own cost ensuring that you have proof of postage from whichever method you use to return the goods. Faulty products will however have this postage reimbursed. Please do not write on the outer carton - goods must be return in a resaleable "as new" condition, use the bottom of the returns form which is on the back of your delivery note and affix using tape. We can collect the goods from you from Mon-Fri if you cannot arrange to return the goods yourself.
Address for products to be returned to:
Watsons -on-the- Web
c/o Stadium North
Tofts Farm Industrial Estate