Baby Journal by KTWO Products

If, for any reason, you are not happy with your order and wish to return it, or have received damaged or broken merchandise, please contact us by telephone to speak to a member of our sales team, or email us at shopper@smartgiftsolutions.co.uk. We will advise you to complete a Returns Form, located at www.smartgiftsolutions.co.uk/returnsform.htm. You will be able to indicate whether you would like a refund or an exchange. All returns must be packaged to prevent damage, with the Returns Form enclosed. Send the merchandise using registered post or other secure method of delivery, retaining your receipt until you have received a credit for the return. Please note that the return costs are not pre-paid. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. You must return the goods, together with their packaging, in the same condition as supplied to you. For unwanted goods, not damaged or faulty, we charge a restocking fee of between 10% - 50%, dependent on whether the goods are perishable, or received in an unsatisfactory condition. Both the despatch and return costs will be the customer's responsibility. All goods must be returned within 14 days of purchase, otherwise we will not be able to refund you. If you have any further questions about our Returns Policy, please contact a member of our sales team at Smart Gift Solutions on 0870 609 3448. Return Address ; Smart Gift Solutions Unit 20 Colebrook Industrial Estate Longfield Road Tunbridge Wells Kent TN2 3DG