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Managing My Account

How to Set Up My Account

Your SHOP.COM account provides an easy way to manage all your orders and take advantage of SHOP.COM's special features like eGifts. We've made account setup simple and intuitive with two main starting points for setting up an account.

Creating An Account During Checkout

  1. First select the items you'd like to purchase. We'll save them in your shopping cart for checkout provided you stay on the same computer. If you need to switch machines and then checkout (perhaps moving from your work computer to home), you will have to create an account before checking out.
  2. When you are done shopping, click the "Proceed to checkout" button.
  3. Enter your email address in the top box and then make sure the first option, "I'm a new customer, and would like to register at SHOP.COM" is selected. Then just click "Sign in.
  4. You are now on the Account Information page. Fill in all the information carefully. Also note your choice of opt-in/opt-out settings at the bottom of the page. This will control who can contact you with offers in the future. When done, click "Continue.
  5. Your registration is done and you will receive a welcome email at your address. We recommend you save the email for future reference. From here, you may continue through checkout with no interruption.

Creating an Account Any Time

Don't have a SHOP.COM account? Create one at any time by clicking the Sign In button in the upper right corner of any page.

  1. There will be a section called Account Setup - just click the "Create a New Account" link.
  2. You are now on the Account Information page. Fill in all the information carefully. Also note your choice of opt-in/opt-out settings at the bottom of the page. This will control who can contact you with offers in the future. When done, click "Continue.
  3. Your registration is complete and you will receive a Welcome email delivered to your email address. We recommend you save the email for future reference.

As always, if you have any trouble setting up your account, please contact our customer service department with your question at uksupport@shop.com or call 0845 257 8041.

My Account Information

It is important your account information is kept up to date if you move or change your email address. That way you'll maintain your order history and eGift history and be ready with the correct address for that last minute item you want delivered right away. Also, we'll be able to send you updates regarding recent orders. Editing your account is a simple process.

All changes to your account can be made once you are signed-in. Just click the My Account button in the upper right of any page to make the changes you need to make. If you are having trouble signing in, please see our FAQ section on retrieving your password, contact us at uksupport@shop.com or call 0845 257 8041.

Your Delivery and Billing Addresses

SHOP.COM uses your billing address as your primary address for all of our features: eGifts gift registry date reminders , etc. Changing your bill-to address will modify it site-wide. We also allow you to keep an unlimited number of delivery addresses. One delivery address can be set as the default for quick checkout.

To edit your addresses: just go to My Account from any page, make sure you are logged in, and then click Edit your SHOP.COM address book in the "Account Setup" section.

  • There is a link at the bottom of the address section to add a new address.
  • The buttons on the left allow you to select your default delivery address.
  • The links on the right will allow you to edit or remove existing addresses.

Your Preferred Mode of Payment

A SHOP.COM account allows you to save multiple payment methods for future use. We keep your information secure and easily accessible. Keeping this information is, of course, optional. If you'd rather we didn't save any payment information for future orders, just make sure the "Save this credit card on file" checkbox is left empty during checkout.

To edit your payment methods: just go to My Account from any page, make sure you are logged in, and then click Edit your saved payment methods from the "Account Setup & Updates" section.

  • There is a link at the right of the section to add a new payment method.
  • The additional links on the right will allow you to edit or remove existing payment methods.

Your Email Address

SHOP.COM treats your email address as your account number, login name and primary point of contact. Keeping it up-to-date ensures you will receive all appropriate account and order updates and can log in to your account.

To edit your email address: just go to My Account from any page, make sure you are logged in, and then click Change your email address from the "Account Setup" section.

Your Privacy Settings

SHOP.COM respects your privacy. We are only interested in sending you promos or offers if you select to receive them. We want to make it simple for you to maintain these settings in the state you prefer. Should you ever feel we have abused your trust, please contact us at uksupport@shop.com or call 0845 257 8041.

To edit your privacy settings: just go to My Account from any page, make sure you are logged in, and then click Edit your privacy settings from the "Account Setup" section.

Viewing Your Order History

Having a SHOP.COM account also allows for easy access to all of your previous and current orders. This makes it easy not only for you to see when an item was delivered, but also exactly what it was that you ordered for Aunt Thelma last Christmas.

To see your order history: just go to My Account from any page, make sure you are logged in, and then click View the orders I've placed from the "Account History" section.

  • The Order Page displays a list of order numbers along the left side, followed by order dates and the name of the store the purchase was made from, along with contact information for the store.
  • Click the order number to see more details regarding the order including product names, prices and other details regarding the specific order.

Viewing My Account History

Your favourite items list

When you find a particular store or category of items that are of particular interest to you, save it in your favourites section by clicking the Add to My Favourites link. To see all of the favourites you have saved, go to My Account from any page, make sure you are logged in, and then click Edit/View my favourites from the "Friends & Favourites" section

Viewing Your Credit Balance

To see the coupons or credits that are currently active in your account, go to My Account from the "Account History" section.

Your eGift Orders

SHOP.COM's eGifts are an easy way to keep track of your gift giving. To see all of the eGifts you have given and track their redemption, click the eGift link at the top right of every page.

You can also get to your eGift history by going to My Account from any page. Make sure you are logged in, and then click View eGift orders in the "Account History" section.

For more information on eGifts, please check out our eGift section.

Thanks for signing up for email deals!

We'll send the emails to:

Here at SHOP.COM, we take your privacy very seriously. Please take the time to review our privacy policy.

Happy shopping!

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