Refunds & Exchanges We are happy to provide the option of a full refund or exchange, within a reasonable time, if the goods you receive are faulty or different from those you ordered. We will give all refunds as soon as reasonably possible, and at the latest within 30 days of agreeing to give the refund, taking into account the original method of payment. Refunds will be given by the same method as that used to pay. In the event of an exchange for a different item, any balance to pay by you or due to you will be made by the same method as your original payment. You are required to take reasonable care of the item(s) while in your control. If goods are damaged in transit please notify us immediately by email to returns@fhinds.co.uk or by telephoning our Customer Service Department on 08000 FHINDS (0800-0-344637). Telephones will be manned Monday to Friday from 9.00am until 5.15pm. "Cooling Off" Periods If you (or your recipient if a gift) are unhappy with any purchase, we will try to assist. As your purchase will have been made through distance selling methods (i.e. via the Internet, mail order or by telephone or fax), you are entitled by law to cancel the order within seven days after receiving the goods. This is known as a 'cooling off' period. At F Hinds we have a 30 -day CHANGE OF MIND guarantee on all our products. The change of mind guarantee excludes earrings & body jewellery for health reasons, as well as personalised & specially ordered items. All of the above is in addition to your statutory rights. If you intend to return goods under this provision, you are required to advise us in writing (by email, letter or fax) within the 30 days and to take reasonable care of the item(s) while in your control. Should you decide to do this, we will endeavour to provide you with a full refund as soon as possible. For such change of mind refunds, we are not liable for the cost of your postage or any other additional costs you incur.